Sam: Hello, Power Masters.
Mrs Rose: Hello, can I speak to Sam, please?
Sam: Speaking.
Mrs Rose: Sam, hi. This is Rose Smith.
Sam: Oh, hello, Mrs Rose. What can I do for you?
Mrs Rose: Well, my TV doesn't work. It seems to be broken.
Sam: Right. I'll come over and have a look.
Mrs Rose: Ok, thank you Sam.
Sam: Hello, Power Masters.
Mrs Rose: Hello, can I speak to Sam, please?
Sam: Speaking.
Mrs Rose: Sam, hi. This is Rose Smith.
Sam: Oh, hello, Mrs Rose. What can I do for you?
Mrs Rose: Well, my TV doesn't work. It seems to be broken.
Sam: Right. I'll come over and have a look.
Mrs Rose: Ok, thank you Sam.